Welcome to Glide Support! We are here to ensure you create flawless, engaging vertical videos with ease.

If you have questions, encounter technical issues, or want to suggest new features, our creator support team is ready to help.

📬 Contact Us Directly

• Official Support Email: [email protected]
• Response Time: We strive to respond to all creator inquiries within 24 hours (often much sooner).
• When emailing us, please include:
  1. Your device model (e.g., iPhone 15 Pro, iPhone 14).
  2. iOS version (e.g., iOS 17.5, iOS 18).
  3. App version (e.g., Glide 1.0.0).
  4. A brief description or screen recording of the issue.

❓ Frequently Asked Questions (FAQ)

1. How do I adjust teleprompter scroll speed and font size?

• In Prompter Studio: Swipe or drag the Speed Ruler at the bottom of the camera viewfinder to adjust words-per-minute (WPM) in real time.
• In Settings: Navigate to Settings -> Prompter Settings to set your default scrolling speed, preferred font size, and typography style for all new scripts.

2. How does the Eye-Level Prompter line work?

• The translucent indicator line sits just below your iPhone’s front camera lens.
• By reading the words directly along this guideline, your eyes stay focused on the camera lens, creating natural, confident eye contact with your audience without looking like you are reading.

3. Where are my recorded takes and videos saved?

• After finishing a recording, you can review your take in the Preview Studio.
• Tap "Save to Photos" to export the video directly to your iPhone’s native Apple Photos / Camera Roll. From there, it is automatically backed up to your personal iCloud Photos.
• Unexported takes and previous recordings remain safely stored in the Takes / Recordings tab inside the App.

4. Are my videos or scripts ever uploaded to a server?

• No, never. Glide is built with a 100% offline-first architecture.
• All video encoding, audio processing, and script storage take place entirely on your device hardware.